×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Forwarding on DND

Forwarding on DND

Forwarding on DND

(OP)
Hello

We have set up a clients phone to forward calls to a specific number on number busy and unanswered.  But say if he is in a meeting he will put it into DND, unfortuatley this did not forward to the specific number but went to voicemail, so we took off voicemail and now it just beeps as if engaged.  Is there a shortcode we have to put in or is there another way around this?

Cheers  

RE: Forwarding on DND

Is the incoming call a huntgroup call?  If so, you must check the box 'forward huntgroup calls'.  Does it work if you dial his extension direct?

RE: Forwarding on DND

(OP)
Hi mate

There is no hunt group it just goes straight to the user extension.  The reason for this is that he have bought a contract with a company that will take messages and give them to him when he is free, dont know why he dont just have voicemail. There does not seem to be anything in the system to allow it nor in phone manager, so we are a bit stuck.

cheers

RE: Forwarding on DND

(OP)
Sorted now created and invisible user to forward unconditional to the number and put in a hunt group.

cheers

RE: Forwarding on DND

I think teddysherri's solution is clever enough to deserve a clearer description. I'll try:

Create an invisible user that forwards calls unconditionally to the external answering service's phone number. Then put the invisible user and the user-whose-calls-are-to-be-forwarded into a linear hunt group together.

RE: Forwarding on DND

alternativly educate the user to put his phone on divert instead of DND when he wants calls to go to a diff destination

teddys solution is a good work around, especialy for hot desk useres who forget to divert before logging off

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close