Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Call Reporting

Call Reporting

Call Reporting

On outgoing call reports there is a column that says notes.
Under it there are toll free, local and long distance calls but there is also one that says internal. The problem with that is, the number dialed is not internal to the company.
The 3com kb says that an unrestricted trunk call could be classified as an internal call, but I'm still not exactly sure what that means.
A little help?

RE: Call Reporting

Got me on this one. I think that the CDR needs alot of work by 3Com anyways - too little info. compared to ohers.

Sorry I couldn't help.


  "Any society that needs disclaimers has too many lawyers."

RE: Call Reporting

You're not kidding this thing needs a lot of work.
I think I'm onto something though with the internal calls.
If a user picks up a specific line to dial out on, even though they place a call to an outside number the call report shows it as internal. That's weird because it shows the correct number that was called. ? Go figure...


RE: Call Reporting

Start here to get the field definitions:


Now- as for the funky issues above you are citing:

common cause is that the NBX OS is NOT matched to the NBX Application(s).  Make sure you are running an update NBX CDR Application.  There are numerous bugs in the CDR application and the newer version...well, let's say that at least the MATH is finally right.

Some of the 3KB write ups are strangely wrong.

When you look in NetSet/Device Configuration/Line Card Ports and click on a port 7xx/7xxx then click MODIFY.  Note the pull down option for Trunk-to-Trunk.  It should be set as RESTRICTED.  The guy who wrote the label doesn't have a clue what TRUNK to TRUNK really is... this definition on this system means to create call records.  the real definition is to ALLOW TRUNK to TRUNK calling which is done in COS of the NBX NOT HERE in LINE CARD PORTS.

Check and ensure you have current NBX OS 4.1.77 and CDR app unless you are using 4.2.x

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close