overflowing calls to an external point overflowing calls to an external point twincam5 (IS/IT--Management) (OP) 16 Mar 04 06:19 We overflow our calls when all agents are busy to our overseas office but the calls are logged as lost on the reporting software.Are we setting this up wrong. RE: overflowing calls to an external point panstain (Vendor) 18 Mar 04 23:38 What do you mean reporting software? Ip office call logger, smdr, delta server? or 3rd party app like tapit or callwhere pro? RE: overflowing calls to an external point MrIPO (Instructor) 19 Mar 04 02:57 Are you overflowing to IP Phones configured against your gatekeeper (IPO) or exxternal phone numbers.Are you using CCC ??