×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

Soft Console

Soft Console

Soft Console

(OP)
Hello

We have a client who uses soft console on the reception desk.  When they get an external call she answers and patches through to the appropriate extension.  But if that extension is busy or what have you and she wants to end the call, she will press "end" but this hangs up both calls not just the extension. when using it in the office it works fine.

any ideas would be great.

cheers

RE: Soft Console

Check off hook operation is set to on if she want to answer and release calls from the PC.

RE: Soft Console

(OP)
What does the Off hook operation do?

cheers

RE: Soft Console

This is so an operator can have a hands-free set plugged into the phone.  It disables the button that is depressed by setting the handset into it's holder.  This is used when the operator wishes to answer the phone etc via Phone Manager.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close