Time in queue?
Time in queue?
(OP)
We are currently using the Voice Mail Pro $POS system variable to send a page alert when more than 2 callers are in the queue. Is there a variable to test for 'time in queue'? We'd like to automically send a page alert when the queue time exceeds a certian time of say 5 minutes. Maybe there is another way to do this? Thanks for any input. -RWD
RE: Time in queue?
Create a condition that uses the compare action to be against $ETA. and a Test Condition action in the callflow.
RE: Time in queue?
The ETA is calculated based on the queued time of the last 5 queued and answered calls. The ETA is always rounded up to the nearest minute.