We are currently using the Voice Mail Pro $POS system variable to send a page alert when more than 2 callers are in the queue. Is there a variable to test for 'time in queue'? We'd like to automically send a page alert when the queue time exceeds a certian time of say 5 minutes. Maybe there is another way to do this? Thanks for any input. -RWD
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Time in queue?
- Thread starter rwddozier
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I don't know of a time in queue value, however I have used the $ETA variable in a condition to present different actions to queued callers when their ETA exceded 5 minutes.
Create a condition that uses the compare action to be against $ETA. and a Test Condition action in the callflow.
Create a condition that uses the compare action to be against $ETA. and a Test Condition action in the callflow.
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