Incoming call from analog trunk is never answered
Incoming call from analog trunk is never answered
(OP)
Problem description:
An incoming call from the analog trunk (module ATM 16) is not answered by the IPO and the user listen the ring-back tone.
I’m testing a lots of ports with a lot of different configurations (loop start, ground start, loop start ICLID) sending the call for different targets like extensions or the IVR (VMPRO).
The IPO never answer the call.
For the outcoming calls this ports work OK.
Another question:
It is possible for incomings calls from an analog trunk to bring a secondary tone and the user dial an extension or an outcoimng call (forwarding). Why ?
Any help will be welcomed.
Thanks
Gustavo
RE: Incoming call from analog trunk is never answered
As for the secondary dial tone feature that is part of VM pro. If you have VM pro have a look at the excises on VMpro it shows how to configure your Auto attendant.
RE: Incoming call from analog trunk is never answered
I also tried various settings for the analog trunk with no success.
This fault is currently with Avaya Tech Support