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Secondary Dial Tone

thread940-790030

Secondary Dial Tone

Secondary Dial Tone

(OP)
Hope someone can help me.  We dial a 9 for an outside line but we no longer get a secondary dial tone.  Can you please advise on where or how to set this up.

Thanks

RE: Secondary Dial Tone

Check your system short codes.  You should have something like...

Shortcode   9
Telephone Number  .
Line Group Id  0
Feature  SecondaryDial Tone

Hope this helps!

RE: Secondary Dial Tone

Almost, You need 2 short codes

Short Conde 9
tel no <blank>
Line 0
Feature SecondaryDialTone

Shoret code [9]N
Tel No. N
line 0
Feature Dial

RE: Secondary Dial Tone

(OP)
Hi thanks for the ideas I manage to get a secondary dial tone but then when i dial the number it just hangs up

RE: Secondary Dial Tone

It sounds like the call may be attempting to go out of the system in a line that doesn't exist or is not programmed correctly.  I would check the lines next.

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