Aspect Customview does not match with teleset stats Aspect Customview does not match with teleset stats avinash2 (IS/IT--Management) (OP) 22 Jan 04 07:49 Hi There! Please let me know why there is difference between number of calls waiting figure in Customview Director and the Aspect Teleset? RE: Aspect Customview does not match with teleset stats Moebius01 (Programmer) 22 Jan 04 10:10 A couple factors can influence that. First would be making sure that all that apps that queue a given agent are included on the Canvas. The other would be checking with Producer to see what refresh rate the canvas is set at. If it's slower (say 9 seconds) it might not match up too often, depending on call volume. The teleset display updates instantly.Are you using one of the pre-built Aspect canvases, or custom built one? Also, what kind of discrepancies are you looking at?