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Aspect Customview does not match with teleset stats

Aspect Customview does not match with teleset stats

Aspect Customview does not match with teleset stats

Hi There! Please let me know why there is difference between number of calls waiting figure in Customview Director and the Aspect Teleset?

RE: Aspect Customview does not match with teleset stats

A couple factors can influence that.  First would be making sure that all that apps that queue a given agent are included on the Canvas.  The other would be checking with Producer to see what refresh rate the canvas is set at.  If it's slower (say 9 seconds) it might not match up too often, depending on call volume.  The teleset display updates instantly.

Are you using one of the pre-built Aspect canvases, or custom built one?  Also, what kind of discrepancies are you looking at?

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