ElectraElite 48/192 - Need to forward calls from operator station
ElectraElite 48/192 - Need to forward calls from operator station
(OP)
Greetings!
I am being asked to provide our receptionist with a way of forwarding incoming calls to another station in case she needs to leave the front desk. I have been all over the manual and I cannot seem to find the right combo of keys to accomplish this. Feature, 60, Destination ext., Feature does not work . . . It looks as though the station accepts the programming, but when a call comes in it does not forward. I am guessing because of the nature of it being on Port 01. Do I need to program a memory block to allow this phone to use the CFW feature? If so, what might that be? Am I barking up the wrong pumpkin? Thanks in advance for any ideas on this.
Danno
I am being asked to provide our receptionist with a way of forwarding incoming calls to another station in case she needs to leave the front desk. I have been all over the manual and I cannot seem to find the right combo of keys to accomplish this. Feature, 60, Destination ext., Feature does not work . . . It looks as though the station accepts the programming, but when a call comes in it does not forward. I am guessing because of the nature of it being on Port 01. Do I need to program a memory block to allow this phone to use the CFW feature? If so, what might that be? Am I barking up the wrong pumpkin? Thanks in advance for any ideas on this.
Danno
RE: ElectraElite 48/192 - Need to forward calls from operator station
Maybe somebody did allready, try spkr 45 or 47 or 49, 47 might be fwd car keys tho.
RE: ElectraElite 48/192 - Need to forward calls from operator station
RE: ElectraElite 48/192 - Need to forward calls from operator station
To make this work the best way would be to DIT (Direct Inward Terminate) the calls to a CAR (virtual extension) key, and make the CAR ring on that extension. Then when you want to forward the calls you would forward the CAR key, not the physical extension. Also, I would create a second CAR key to forward to. Put this CAR on the phones you want to ring when the operator is away then forward the first CAR to the second CAR.
RE: ElectraElite 48/192 - Need to forward calls from operator station
BTW, curly, I haven't had the chance to try what you suggested yet. I am going to try your solution first, seeing as it is much easier! = :)
Thanks again to both of you. I'll keep you posted!
Danno49
RE: ElectraElite 48/192 - Need to forward calls from operator station
RE: ElectraElite 48/192 - Need to forward calls from operator station
danno_492000@yahoo.com
A thousand thanks!
Danno49
RE: ElectraElite 48/192 - Need to forward calls from operator station
dgabbettNOSPAM@memsoptical.com
Thank you in advance for your help!
RE: ElectraElite 48/192 - Need to forward calls from operator station
Any luck with getting some time to help me out on this? I'm still stuck and the boss is breathing down my neck.
RE: ElectraElite 48/192 - Need to forward calls from operator station
RE: ElectraElite 48/192 - Need to forward calls from operator station
Danno, gmannatl is right however you dont have to use the CAR key setup if its to confusing all though an excellent suggestion, look for DIT in programming and tell each line to go to receptions port # in Memory Block 3-42.
Press Feature 4 from reception to see its port # (usualy 01).
I'm not to sure why I and my side kick bothered to program an access code for call fowarding when there was a feature code, call forward busy was speaker 43 so do not and never will understand why NEC choose's to have some features using the feature button and some not.
I am a Norstar guru not an NEC one... yet, however thats why I created this forum....to learn from the pro's : ).
RE: ElectraElite 48/192 - Need to forward calls from operator station