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looking for replacement IVR system

looking for replacement IVR system

looking for replacement IVR system

I'm currently running a Definity G3si R11 and Octel 200 with a VMX Works IVR.  I need a replacement IVR system for Works but am not sure where to start.  Since the Octel hardware is set to sunset in 5 years, I would prefer to not upgrade to Octel Designer.

Would love to hear your suggestions.  Thanks!

RE: looking for replacement IVR system

Take a look at periphonics, I think they will have somthing to offer to you.

J Cadina IV

RE: looking for replacement IVR system

Took a look, it looks like Periphonics' IVR/CTI products are only compatible with Nortel and Meridian PBXs.  

Specifically, something that can accept policy number entries then run data dips into an AS/400 system then respond with the account information.  Anything else would be a an added plus.

RE: looking for replacement IVR system



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