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Error saving normal.dot files in Word 97 on Terminal Server

Error saving normal.dot files in Word 97 on Terminal Server

Error saving normal.dot files in Word 97 on Terminal Server

I'm having an issue with an installation of Office 97 , specifically Word 97 on Terminal Server 4.0.
Users cannot save the normal.dot file to their own home directories. I've run in user /install mode installations of office using both setup and setup /a (network install). I've verfied my profiles, user home directories, mapped root drive, looked to make sure each user profile gets a template directory, changed file locations in word under options, run application compatibility scripts. I've tried applying the SR1 and SR2 service packs. I'm also running SP 4 for Terminal Server. I've made a registry change to prevent local profiles from being written to the wtsrv directory (no caching of local profiles). This is a network where users are constantly logged on with apps running (Outlook98 and perhaps Word). The Admin won't ask his users to log off (I know....not a good idea, but I can't convince him otherwise). I'd appreciate any ideas.

RE: Error saving normal.dot files in Word 97 on Terminal Server

Several points you might want to consider here. Assuming the users home directories are on the server, ensure that the permissions for change have been applied for each user on the home directory. Secondly, as you stated, your Admin won't ask the users to log off. Well in order for any permissions to apply to a users logon script they must logoff and log back on to the network for the script to take effect.
And lastly, as remote a possibility as it may seem, check to ensure that the normal.dot template is not locked in read only mode, sometimes preventing a user from saving it back with a new name.
Hope this helps!

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