×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Answer Detect Problems - Aspect Rel 8 & SER Centenium Dialler

Answer Detect Problems - Aspect Rel 8 & SER Centenium Dialler

Answer Detect Problems - Aspect Rel 8 & SER Centenium Dialler

(OP)
Struggling to make the ADC's work ie ring no answers etc are being passed through to agents rather than being filtered by the ADC.

I can confirm the settings of the CCT are correct & that the tones passed from the network are not irregular (we have in the past used the same carrier without apparent fault).

Any ideas?
 

RE: Answer Detect Problems - Aspect Rel 8 & SER Centenium Dialler

What configuration do you have for the dialer?  When it passes the MakePredCall message, there are a couple parameters for the Answer Detection settings.  Maybe a combination is making it "too" sensitive.  I had a similar problem once, but don't remember exactly what I found as the root.

Also, is this going through contact server or the app bridge?

If the WaitAnswer step is sending calls to the agent, it would tend to indicate something in the ringing is fooling the ACD into detecting an answer.  I'd set up a call to a known RingNoAnswer number (like on your switch) then monitor the outbound trunk to see if you hear anything that might fool the ACD.

RE: Answer Detect Problems - Aspect Rel 8 & SER Centenium Dialler

Hi,

Did you ever get a fix for this issue? We are seeing the same problem, with the same ACD and Dialler and are struggling to find a solution to solve it.

Any help would be appreciated.

Thanks
Jacqui

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close