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Aspect ACD switchboard

Aspect ACD switchboard

Aspect ACD switchboard

I have a site that is primarily a Call Centre.  They have a "switchboard" that answers calls to the main number but are limited by the lines available on a Teleset.  I have suggested an Ericsson PBX solution but they have balked.  Is there a 3rd party product that can be integrated with the Aspect or am I stuck with the prospect of purchasing an entire PBX for one phone?

RE: Aspect ACD switchboard

I, too, am in a call center environment.  We have a Meridian Option 11 along with our Aspect 400R.  We use a 2250 console phone for the receptionist.  We also have utilized 2008's as well as 2616's for Managers, HR, guest phones, communications desk, and the technicians.  Agents and supervisors are on the Aspect.  It is a good marriage between the two phone sytems.  The only bad thing is you cannot share voicemails between the two systems.  Good luck.

RE: Aspect ACD switchboard

Thank you, you have confirmed exactly what I have been telling my user group.

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