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Dysfunctional Print Screen

Dysfunctional Print Screen

Dysfunctional Print Screen

Frsh install on MIMS on Citrix - when printing, whatever part of the MIMS screen that was covered by the Print Dialog box gets blanked out on the print job. If I move the Print Dialog box before printing, the blanked out area moves with it. Ideas?

RE: Dysfunctional Print Screen

I'm pretty sure this was fixed under MSQMUI version 2.02.022 08-MAR-01.  Work order mn600.

Why don't you upgrade to the latest MSQMUI 2.02.075 ?

RE: Dysfunctional Print Screen

Forgive my unfamiliararity with mims - when I look at the properties for msqmui, I see:

File Version:
Description: 3.043mc-3001-2.02.015
Product Version: 4.3
Last Modified: July 26, 2000

So if I'm interpreting correctly, I am indeed running an older, pre-issue-fixed, version. Correct?

Of course, the weird thing is that we're running the same version of msqmui on a Citrix 1.8/NT4TSE box and it prints correctly.

Thank you very much for the help!

RE: Dysfunctional Print Screen

Yes.  You are running an old version of MSQMUI.
The problem only happens on Win2000, so that is why your Citrix version is OK, as it is under NT4.
Search at https://ellipsesupport.mincom.com under "known fixes" for MSQMUI or MN600 for a full explanation.
I recommend you contact Mincom for an update of MSQMUI, MSQEXP and MWARE.

RE: Dysfunctional Print Screen

That's another interesting inconsistency.
When you do Help About you get
    Project   MSQMUI
    Version   4312
    Revision  2.02.075  Date: Mon 08-Sep-2003
    Module    3001
    File version  2.02.075

When you right click in Windows explorer on MSQMUI.EXE you get
    File version
    Description   el5.

Is it 2.02.075 or  Who knows?
Anyway the latest vesion will fix your problem.

RE: Dysfunctional Print Screen

Ahhh, thank you very much for the assistance.

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