I have a NICE Digital Logger 8.5 and I have a request to record calls for a person working from home. My first thought was to give them IP Agent and the Nice upgrade to record IP agents but that solution will cost us $100K. We just need to record one analog, IP Softphone or Cell Phone, for a person working from home. We thoght another solution was to have a person in house answer the call on the recorded line then conference in the person from home. Does anyone have any ideas on how to accomplish this without spending a ton of $$$ ?
Thanks for your ideas and input!
(By the way: We are using external beep tone generators on all phone sets)
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