I have a release 6 ACD and just recently started having a couple of my operators getting a delay of about 10 seconds from when they go off-hook until the waiting call actually connects. The caller just hears dead air and we are starting to get people hanging up thinking they have been disconnected. I've switched telesets, headsets, base cords, jacks, checked the CCTs for delays and still can't figure it out. Has anyone seen this happen before? Any help would be appreciated.
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