check hunt groups this is almost definetly a msg left for a group not a user.
On 2030 phone press Voice then look for options apart from listen - these are the group mailboxes,
for definity habdsets you will have to create a short code
number "#<groupname>" feature "voicemail collect" to access these mailboxes
PM can help, aslo add H<groupname> into the soucenumber field of the user
<groupnme>= the NMAE of the hunt group
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* NOTE IPO CALL PROCESSING WORKS ON NAME NOT NUMBER! *
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