Aspect and Cisco ICM Aspect and Cisco ICM InfoSukker (TechnicalUser) (OP) 31 Jul 03 04:34 Hi :)just wondering if anybody here uses the Aspect ACD in combination with Cisco ICM. I would like to share some impressions. RE: Aspect and Cisco ICM Moebius01 (Programmer) 31 Jul 03 10:11 We have some switches in combination with Cisco and Genesys ICMs. Unfortunately, I'm not directly invovled with that side of things. From stories and meetings and such, the only problems I've seen were getting things right when we switched them to Contact Server vs the App Bridge. Otherwise, things seem to go smoothly. RE: Aspect and Cisco ICM mikebk (Programmer) 31 Jul 03 11:53 I've done a project with ICM and Aspect. It seemed to work fairly well. RE: Aspect and Cisco ICM EJW (TechnicalUser) 5 Aug 03 01:06 ave worked extensively with the C&W ICM platform and version 8.x of Aspect ACD. Anything in particular? RE: Aspect and Cisco ICM jpsweeney77 (TechnicalUser) 5 Aug 03 09:43 We currently have this solution succesfully deployed in our environment. We are currently in a blended Rel.6/Rel.8 environment but will soon be fully Rel.8. RE: Aspect and Cisco ICM jpsweeney77 (TechnicalUser) 5 Aug 03 09:44 .... and it works very well for us. RE: Aspect and Cisco ICM InfoSukker (TechnicalUser) (OP) 14 Aug 03 06:48 ...sounds pretty well. I use 4x Rel.8 with ICM 4.5. with Pre- and Postrouting, completely duplexed setup (acd/pgs/lgr/rtr)Without any probs so far...Do anybody perform a backup of the HDS data? I wonder if someone found a solution for backing this system up without interrupting the dada-feed to the hds?