Network Alchemy
Network Alchemy
(OP)
I have n/alc ver2.2(1072)
VMpro.
At 5 o clock when system goes into night service any incoming calls that
have been routed via AA to an extension are disconnected from current call and replayed the night AA message.
Can anyone explain why?
VMpro.
At 5 o clock when system goes into night service any incoming calls that
have been routed via AA to an extension are disconnected from current call and replayed the night AA message.
Can anyone explain why?
RE: Network Alchemy
RE: Network Alchemy
the connection to the internal party is dropped and the external caller is played the night aa(closed,please dial the ext you require),you can then dial the internal ext no and get reconnected.
RE: Network Alchemy
No idea why sorry, software bug, new feature??
RE: Network Alchemy
RE: Network Alchemy
suspect a cfg error! you cannot overlap time profiles 08:00-17;00, 17:01 onwards. Have tested on a default cfg and this does not happen, so look at the cfg and test in your lab!
RE: Network Alchemy
the call is an unassisted xfer from vm.
HOW CAN THE VM GET THE CALL BACK????????
RE: Network Alchemy
if this is now in N/S then the caller will get the N/S msg.
I suspect every one is taking ther phone out of group, logging off or just not answering the phone as soon as it is clocking off time causing this problem.
Use an assisted tfer then the call will stay with the VM & can be controlled untill it is answered.
RE: Network Alchemy
read the thread again.
this is a connected call that has benn xferred via the transfer result.
How can the vm get the call back?????????????
RE: Network Alchemy
Is the a VM Pro configuration?