Network Alchemy

• Jul 30, 2003

• #2

GrandmasterOPI

IS-IT--Management

Jul 8, 2003

107

NZ

Do you mean an existing call in progress, if so, how can it be disconnected and reconnected, the calling party would have to redial???

 

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• Jul 30, 2003

• Thread starter
• #3

bason

Technical User

Jul 22, 2003

77

GB

Yes a current incoming call dealt with by the aa(please dial the ext you require) is routed via blind xfer to the ext you dialled.At 5 o clock while still on that i/c call
the connection to the internal party is dropped and the external caller is played the night aa(closed,please dial the ext you require),you can then dial the internal ext no and get reconnected.

 

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• Aug 1, 2003

• #4

GrandmasterOPI

IS-IT--Management

Jul 8, 2003

107

NZ

Oh, ok, so the call is not actually disconnected fromn the ISDN network, but re routed thru the AA
No idea why sorry, software bug, new feature??

 

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• Aug 1, 2003

• #5

TheBoyWonder

Technical User

Jul 11, 2003

24

GB

You need to make sure the Time Service Profiles do not overlap i.e 09:00 to 18:00 then 18:01 to 23:59. You must not have the Time Profile as 09:00 to 18:00 then 18:00 to 23:59. This is will be the problem.

 

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• Aug 1, 2003

• #6

IPOJedi

Technical User

Jul 11, 2003

123

GB

Bason
suspect a cfg error! you cannot overlap time profiles 08:00-17;00, 17:01 onwards. Have tested on a default cfg and this does not happen, so look at the cfg and test in your lab!

 

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• Aug 13, 2003

• Thread starter
• #7

bason

Technical User

Jul 22, 2003

77

GB

time profiles are not overlapped,have checked and rechecked configs it is all set up ok and has been working for 3 years
the call is an unassisted xfer from vm.
HOW CAN THE VM GET THE CALL BACK????????

 

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• Aug 13, 2003

• #8

IPGuru

Vendor

Jun 24, 2003

8,391

GB

if it is an unasisted transfer & not answered it will eventualy recall back to the original start point.
if this is now in N/S then the caller will get the N/S msg.

I suspect every one is taking ther phone out of group, logging off or just not answering the phone as soon as it is clocking off time causing this problem.

Use an assisted tfer then the call will stay with the VM & can be controlled untill it is answered.

 

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• Aug 17, 2003

• Thread starter
• #9

bason

Technical User

Jul 22, 2003

77

GB

mr guru,
read the thread again.
this is a connected call that has benn xferred via the transfer result.
How can the vm get the call back?????????????

 

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• Aug 18, 2003

• #10

TheBoyWonder

Technical User

Jul 11, 2003

24

GB

Bason,

Is the a VM Pro configuration?

 

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