×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Need help finding Cisco vs. Avaya IP IVR docs

Need help finding Cisco vs. Avaya IP IVR docs

Need help finding Cisco vs. Avaya IP IVR docs

(OP)
I have recently been tasked to research as much as I could in as short amount of time, all the pro's and con's of either Avaya or Cisco IP solutions.  We are an Avaya shop with over 300 G3's nationwide.  We are aggressively being schmoozed by both Avaya and Cisco and on the surface both have very strong merits.  It would love to be able to see either a white paper or a simple comparison sheet to include in my research.  Any input would be welcomed.

RE: Need help finding Cisco vs. Avaya IP IVR docs

I install both AVAYA and CISCO coverged solutions for my company. It alll depends on what you're looking for.

Feature wise, definately AVAYA, infrastructure wise from an IP standpoint, definately cisco.. Each has its pluses and minuses.


What are you looking for in a system, them maybe I could help you more..


BuckWeet

RE: Need help finding Cisco vs. Avaya IP IVR docs

(OP)
Thanks BuckWeet for the fast response.  In my company there is a big push from the lines of business to incorporate IP telephony, so I would say that in the next 18 months VoIP will be standard here.  My focus is in the VRU space where I have been tasked to consolodate all the different Conversants on site and a few carrier based VRU applications.  I want to bring it all in house with redundancy.  I also have to have as many hooks in place to allow for whatever types of linking I need like Multiple host dips, CTI functionality, robust reporting, and marketing data collection capabilites.  I know most VRU can do all of this but I am interested in seeing what others have done and why they decided to go the way they did.  I suspect we will also be a two vendor hybrid solution but I want to insure that I don't waste my time and money going in the wrong direction.  We have Conversants, NICE recorders, Geotel, Genesis CTI, Avaya everything, Dialers, etc.  Sorry, I went off a little bit there.  Anything you can point me to will help out a bunch!

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close