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Music on Hold

Music on Hold

Music on Hold

I am looking for a simple wav file for Music on Hold for the IP Office.  Does anyone have something that they could e-mail me on?  Thanks.


RE: Music on Hold

Internal Music on Hold The IP Office supports internal music on hold by using a .wav audio file that it downloads during a reboot.

 Note: Internal music on hold is not supported by the IP401. The preferred1 .wav file properties are: • PCM, 8kHz 16-bit, mono. • Maximum length 30 seconds. • ?

How do I get a suitable .wav file
There are many suppliers of music on hold files. Though many of these require a single payment they are then free of copyright and public performance issues. Do an internet search on MOH and ‘wav’. • ?

How do I check and change my .wav files
Use Windows Sound Recorder to check and change the .wav files properties. Select Start | Programs | Accessories | Entertainment | Sound Recorder. • Open your .wav file and then select File | Properties to view its properties. Use Convert Now to change the properties to those required by IP Office. • If the file is too long, you can use the slider and the Edit | Delete After Current Position option to shorten the file. • Use Save as and rename the file as holdmusic.wav. • ?

How do I download the file to the IP Office
Use the following process: • Copy the .wav file to the IP Office Manager folder (c:\Program Files\Avaya\IP Office\Manager) and name it holdmusic.wav. • Select View | TFTP Log and arrange the windows so that you can see it and Manager at the same time. • Use File | Advanced | Reboot to send a reboot command to the IP Office. You will be asked for the system password. • During the reboot, in the TFTP Log you should see a request for holdmusic.wav and the file then being downloaded. • Following the reboot you should be able to test the music on hold by dialing *34 at an extension. • ! I do all the above but the file isn’t downloaded If running Manager over a WAN link, a RAS connection or from different LAN domain, then the default TFTP request for the music on hold file during reboot won’t work. See “Internal MOH and Remote Maintenance”.

 Notes: 1. The IP Office will accept .wav files in other formats and then attempt a suitable conversion. However the results and range of formats that it will convert cannot be guaranteed. Additionally, higher quality audio .wav files will have larger files sizes that lengthen the reboot time whilst losing the extra quality after conversion.

Basically I have recoreded a wav file which states "please Hold"

and then renamed the wav file

RE: Music on Hold


you can use any of the wav files on the system and re-record one on them via VMPro or using a wav editor etc....Or download any from teh net and covert to the correct format and lenght!!
We even had someone ho downloaded a wav file of a theme tune that was converted  to the correct foramt and length and this was played!!

RE: Music on Hold

Because of the problems with remote maintanence we recomend that our customers do no use internal MOH.

It is also worth noteing that the MOH file will reduce the amount of CFG space available.

With the cost of CD walkmans beeing so cheap I would recomend that the WAV file be burnt to an audio CD & the external MOH jack be used

RE: Music on Hold

I just wanted a good wav file to load temporally before installation.  I am putting in about 30 of them across the US for a customer, and before each install I wanted to have music on hold for the training classes.  Once installed, they will get a normal external music source.  I can not find a good wav file to use, so if anyone has one that they like to use, I would like to try it.


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