DT Extns logging off automatically?
DT Extns logging off automatically?
(OP)
Have noted that since 1.3(37) and thought was fixed in 1.4(22) we have had several sites that customers have stated that their DT extns have logged themselves out of group. I know like on a deffinity if agents leave the extn ringing long enough that the extn is placed in Busy NA, however this feature to my knowledge is not on the IPO,,,any suggestions...Have logged with Tier 3 but suspect a new "Feature"...over to you my Padowans?

RE: DT Extns logging off automatically?
Also coms for updating info between phone manager and IPO may be an issue, with the latest versions, 1.3.37 is the last of the 1.3's down here in NZ, then onto the first release version of 1.4, 1.4.22
RE: DT Extns logging off automatically?
however we have also had the problem of phone logging off whithout this being set but only on sites running CCC
CCC seems to be a very buggy product at present but I would sugest that you check you are running the latest version of the delta server V3.0.34 I beieve that avaa have also released a patch
CCC V45 is currently on trial
RE: DT Extns logging off automatically?
1. If a user presses the group button, it will disable them from ALL the groups that they are a member.
2. A reboot of the CCU will log users off.
Routermad
RE: DT Extns logging off automatically?
RE: DT Extns logging off automatically?
RE: DT Extns logging off automatically?
matthew.johnston@comworth.co.nz
RE: DT Extns logging off automatically?
Grandmaster , if you get them forward them on to me thanks