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TA624-4, TVS50 Config Problems

TA624-4, TVS50 Config Problems

TA624-4, TVS50 Config Problems

(OP)
I'm installing a brand new 624 with an 8-port expansion card, interfaced to a TVS50.  It's mostly working fine except for 2 issues that I can't figure out.  Help!  :)

1) On the TVS50, how do I get rid of user prompts 248, 249, 250 (good afternoon/evening/morning), and 819 (welcome to the voice processing system).  When I go into programming and tell it to "skip" each of those prompts, it still insists on playing them before playing the main menu I recorded.  I've tried recording over the factory prompts, and that's actually worse because there are long pregnant pauses now in between each prompt.  How do I get rid of these??

2) I have one proprietary phone on jack 01; the rest will be standard SLT phones.  When someone calls in and enters the extension number of an SLT station, the SLT phone rings, but when you answer, the call remains on hold.  In fact on the proprietary phone only, CO1 is flashing indicating the incoming call is on hold.  That station can pick up the call, but not the one it's actually intended for.  I have a feeling this has something to do with handsfree mode or something but I'll be damned if I can figure it out.  Anyone have any suggestions?

Thanks!

dave stambaugh

RE: TA624-4, TVS50 Config Problems

Hey that faq is not the easiest way. Try this instead:

165 #6 *998 <pw> 5 6 1 2 <prompt number> 3
You must hit * to back out if you are not doing consecutive prompts.
Credit goes to Scott B. for this.

(I tried to email the webmaster at that link, but my mail server wont accept it for some reason.)

On item #2 you must be using the Automated Attendant? I am assuming there is a intercom ring at the phones (two burst ring)? This is a "supervised" transfer, and for some reason the voicemail isn't "hearing" when you pick up the SLT. Try saying "hello" or pressing a DTMF to see if that works. Once the voicemail hears something it will say "You have a call" and complete the transfer. It sounds like an integration problem. Have you set the integration to APT in the TA624? You can also try a "blind" transfer. See my faq on this issue.

RE: TA624-4, TVS50 Config Problems

Panasonic has a really cool CD ROM called "The self study guide for the professional installer" that walks you through the installation of both the phone system and voice mail.  You should have gotten one in the box but if not you can order one (cheap) at valley national 888-201-4030.

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