Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

User defined Symposium Reports

User defined Symposium Reports

User defined Symposium Reports

I have recently "inherited" the job of maintaining and reporting on Symposium Express 2.0, what I would like to know is the terminology used in  CDN Stats means, (calls offered, answered and terminated) I especially want to know what terminated means as the figure I am seeing is very high.

I would also like to know how I can get hold of a report that combines Agent stats with CDN stats in one easy to read report, I would be grateful if anyone could forward me on such a report if they use it.

Many Thanks

RE: User defined Symposium Reports


i will give you the description of "CALLS TERMINATED":
 The number of local and incoming network Symposium calls
 for this CDN terminated under one of the following
 conditions: - the call was given a Force Busy, Force
               Overflow, Force Disconnect, Route Call
               or default treatment

             - the call was transfered to an IVR queue

             - the call was networked out through an
               NACD queue

Your requested report is not so easy to do. I need more details about the exact databases which you want and the exact database fields which you want to use.

Hope thies helps


RE: User defined Symposium Reports


Many thanks Greetz

What I would like to achieve from one report, is to see what agents were ready not ready logged in etc and be able compare that to the calls (cdn Stats). I would like to see why calls were dropped or going through to vmail. I need to know why when call "X" came through that it went to vmail when I had six agents available to take the call.


RE: User defined Symposium Reports

Unfortunately there is no standard report to get the information you asked for. Hence you have to program a customized report yourself with for example crystal reports. Do you have any experience with that tool?

It would be helpful to see your script (for further comments). If it's programmed correctly it doesn't matter how many agents you have. If no agent is available for what ever reason it goes to the IVR.

Do you have also realtime statistics available?


Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close