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"probsummary.g" Adding a field

"probsummary.g" Adding a field

"probsummary.g" Adding a field

Hi All,

I'm running SC3.0 sp5

In the current "probsummary.g" screen, I have the usual fields to search against i.e. Problem#, Category, Assignment etc.

I need to perform a Mass Update and change all the "Resolved" tickets to "Closed" but this value is held in the "Problem.Status" field in the table, and guess what...this field is not available on the probsummry.g screen.

I can add the field in the format design view...and I can even bind the field to the "Problem.Status" but when I try searching against this field...nothing happens. what else do I need to do to allow me to search against Problem.Status on the probsummary.g form?


birklea ~©¿©~ <><
Dim objJedi as Jedi.Knight
Set objJedi[skyWalker].Aniken = FatherOf(useThe.Force(objJedi[skyWalker].luke))

RE: "probsummary.g" Adding a field

normally , there are some workflows behind the close function. Take care with this . What you can do , select from db manager your normal close format , options advanced query : last=true and problem.status="Resolved" . After this run the mass update. Normally the fields in the probsummary are automatically updated


RE: "probsummary.g" Adding a field

I got it to work!

I had the input for the field set as "Problem.Status" but of course I had type this in free-hand when I was in the format design view.

To fix it I actually used the combo-box and you know what, by selecting "problem.status" (note the case!) it worked.

Thaks for your input though


birklea ~©¿©~ <><
Dim objJedi as Jedi.Knight
Set objJedi[skyWalker].Aniken = FatherOf(useThe.Force(objJedi[skyWalker].luke))

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