When retrieving calls the retrieval request status changes to "Waiting for Deck" and the deck status changes to "Deck is Busy" once the tape has loaded. An error message flashes in the NICE Query retrieval requests window stating that there was an error on the deck. NICE Backup reflects that the deck's status is "Recovering.." (as it should be). The problem is that the calls often take as long as 45 minutes to retrieve. Eventually, it suddenly reflects (in NICE query) that the status is retrieval and the call is successfully pulled. This occurs on all three of my loggers, but is a fairly new situation (for 2 years I've been pulling calls without a problem of this nature). The loggers are running NICE v8.5, build 36 if this is any help.
Any information would be appreciated...
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