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Need mailbox to answer CO lines.

Need mailbox to answer CO lines.

Need mailbox to answer CO lines.

Have customer with 1232 and TVP200 voicemail.  Shares system with 2 other clients.  Would like his mailbox to answer his 2 incoming lines (5-6).  There is no AA or CCR setup.  He did have D:L 1-1 for his 2 lines and mailbox did answer.  Problem was his 2 secrataries couldn't hear the lines ringing, and had to use a code to pick up lines.  Now with the lines ringing on all three sets his mailbox won't answer, even when I put forward no answer on.  
Any help would be appreciated.

RE: Need mailbox to answer CO lines.

You will have to setup custom calling... set the "no action" to send caller to his mailbox. You will also have to dedicate a port on the tvp200 to this tenant.

Set your lines to ring delay on the port you dedicate (so they can be answered by a live person if desired)  and program the port to play the custom route mentioned above.

RE: Need mailbox to answer CO lines.


I did this same setup (except TVS50) this past week. I used night/day service button's. In night mode set D:L 1-1, for the correct co's, to the voice mail port. In day mode set the, I beleive it was intercept, to the number of rings you wish to have it go to the AA. And do not forget to set the intercept extension. Works pretty good.


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