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Let's hear some problems and questions people
3

Let's hear some problems and questions people

Let's hear some problems and questions people

(OP)
Well people,

Let us hear some of your problems and questions. I might give some pointers from the sunny island Puerto Rico.

L8ter
Sophoman

RE: Let's hear some problems and questions people

Wauw Sophoman...
Thnx

RE: Let's hear some problems and questions people

looking for help with a sopho is3000 do you know this system?

RE: Let's hear some problems and questions people

2
(OP)
I used to manage some is3000 networks in the Netherlands.
Probably you don't see them much in the US but if you have some Q's just shoot. The is3000 series come as the 3010, 3030, 3070 and 3090 depending in how stations you need.

You should try to get your hands on the Sopho Service Manuals CD for your documentation. Philips released them every quarter of the year but I am not sure if they still do that. Sales people would normally provide them on request to their large accounts.

Is your pbx operational with or without management software ? For example, they can be equipped with Voxmaster 410 for management and MAC's and/or TABS for call accounting.

L8ter
Sophoman

RE: Let's hear some problems and questions people

I have the Philips iS3000 manuals on line as well as on CD (updated every quarter also nowadays).
So put your questions and they will most probarbly be answered!

RE: Let's hear some problems and questions people

Hi, I have just inherited a Philips Sopho 3030 system which used a Compaq Deskpro EN as the workstation.  The problem is ,the computer died on me, and I have to rebuild using a completely different system.  The hard disk is fried, but we have backups, but not complete.  Is there anywhere I can download a copy of Sysman, Tabs and OM?

HELP PLEASE

RE: Let's hear some problems and questions people

Hi All
I find on the www.3serv.de a software for management a Or&Pr File but is in demo version, anyone say a price?
Thanks more

RE: Let's hear some problems and questions people

(OP)
Shaw72,

You should have a CDROM with Sysman with OM and/or TABS with the iS3030 you inherited. If it cannot be found, you need to go back to the company who installed your system.

Allthough it should be possible to do OM-sessions with any communications software program by accessing the serial maintenance port.

Sophoman

RE: Let's hear some problems and questions people

Cheers for help Sophoman, any particular communications software or should Hyperterminal handle.  

PS any idea where I can get a hold of PFX60.dll, we have a full back up of our system, save the Winnt dir, which holds the dll's in system32?

John

RE: Let's hear some problems and questions people

About a year ago a Philips technician made a change in our
iS3030 which changes all outgoing numbers beginning with
0172 to 010700172. Now we need to cancel this change.
I'm sure this must be an easy task (if you know how to do
it). Can anyone out there give me a tip?

Thanks

RE: Let's hear some problems and questions people

Sorry but I dont Understand, you have 010700 befoure 172 is a Carrier Acces code?
If you have a managment program?
 

RE: Let's hear some problems and questions people

0172 is the "prefix" for Vodafone Mobile (cell)Phones here in Germany. We were using a Call By Call prefix 01070(Provider Arcor)which takes us out of the more expensive German Telekom Network. Now we want to change to another Call By Call.
Hope that makes it clear.

Thanks for reply!

RE: Let's hear some problems and questions people

Ok you have a digit conversion on your route
If you have a managment software you need find a route (maybe 1)
command "erdgco:1,1,0172;" if the dest is 1
end after "asdgco:1,1,0172,xxxxx0172"
Try....

RE: Let's hear some problems and questions people

I always like to use the Display command before I change something and tried:
didgco:0&&254,0; Tried 0 through 9 for the DEST parameter and only received "EXECUTED" as an answer. I have to give up for today. I'll check back in tomorrow.

Thanks for now.

RE: Let's hear some problems and questions people

If you can send me a pr&or file, with Rtriev:; you vriting that file is all program of Sopho and maybe I can help you

RE: Let's hear some problems and questions people

(OP)
Shaw72 / Soeinscheiss

You can make OM-sessions with PcAnywhere, ProComm and with Hyperterminal when you make a direct connection with your COM-port set at 9600 with 1 stopbit and no parity, use <CTRL>+<G> to get in. I have to admit that the OM module works a little smoother, especially when you want to upload files. But if you don't have it is something

Just give it a try. It could be possible your maintenance port is not set with the charater protocol but with BCS and then you really need the OM module of Sysman because I haven't seen the propietary BCS protocol which is used by Sysman in other communication programs.

Good Luck
Sophoman


Soeinscheiss,

Good thinking about reading out your settings 1st b4 changing, the way to go !! It looks like the destination  and original number entries are optional for the didgco command. I can't try it for you anymore but you might wanna try this to get all your outgoing digit conversions and recognize yours :
<DIDGCO:0&&254,,;

>> start of the OM- command help
Display Digit Conversion on Outgoing Route
DIDGCO : <ROUTE>s/r[,[<DEST>][,<ORIG-NUMBER>]];
Response:
ROUTE DESTINATION ORIGINALNUMBER CONVERTEDNUMBER
  xx      xxx         xxx              xxxx
<< end of the OM-command help


With any luck you can use member=22031979 commands to remove the outgoing digit conversion on the specific route and destination.

>ERDGCO:<ROUTE>[,[<DEST>][,<ORIG-NUMBER>]];
>ASDGCO:<ROUTE>,<DEST>,[<ORIG-NUMBER>][,[<CONV-NUMBER>]
[,<DIALTONE-PLACE>]];

Good luck
Sophoman

PS Make a new thread in future, my friend who started this forum TheCount likes to have things neat

RE: Let's hear some problems and questions people

I'll keep it short. 10 was the magic number (both route and destination). The command <DIDGCO:0&&254,,; doesn't work: Error 247 Parameter value too short.
<DIDGCO:0&&254,10; worked.

Problem solved! Thanks to all!

P.S. Next time new thread.


RE: Let's hear some problems and questions people

Hi sophoman
Sorry but is impossible open the port 23 for managment with any teminal (you need SMPC?) because I enable a managment with CHPROFand all is ok! But Is see on a manual wich you started  a om with CHIPUS you try this cofiguration
Another question I have 810.29.0 but the command Exping:12,8,IP dont go Answerme always TAMPORARY NOT ABLE TO EXECUTE PING (TRY AGAIN)
Last question..
You know the last pk for CPU and compatibily pk PMC DTX ecc.
Plees if you can answer me
P.s Sorry for my english

RE: Let's hear some problems and questions people

(OP)
Hi 22031979,

Probably you will need SMPC to make your telnet session work. Unfortunately I can not test anything for you anymore because I left NL some time ago. I do not have access to a iS3000 system or software anymore.

My excuses if I can't help you with the latest software relases and software.

Good luck
Sophoman

RE: Let's hear some problems and questions people

Hi Sophoman thanks more, I useg a sniffer and find the caracter you need send to CPU3000 on port 23 Is 0B after you need a MML....
Thanks more

RE: Let's hear some problems and questions people

Hi Sophoman.  Thanks for help before.

What I am looking to find out is:

Is it possible to transfer an external call (Either incoming or outbound) to another external number?

Cheers

RE: Let's hear some problems and questions people

Yes Shaw72, you need enable on a rout "transit allowed" in outgoing option...

RE: Let's hear some problems and questions people

(OP)
Hi Shaw72,

Like 22031979 suggested, check your routes for the "transit allowed" option. If you have have SysManager available it might be a little easier.

In transparant OM you can check your routes for in en outgoing options with dirout:
Check the amount of options bits available with your system version, this older example is from 805.31d where you can see that route 41 has bit 3 (incoming options) and bit 4 (outgoing options) set on yes which will allow the transit.

INC-OPTS
Incoming traffic options PQRSTU[VWXY[Z]] (0 = No, 1 = Yes)
P = DDI traffic on route
If `P=No' then VWXYZ are omitted.
Q = Break-in protection
R = Transit allowed
S = Malicious call trace
T = Announcement allowed
U = Answer before announcement
V = DDI-delay time required
W = DDI barred check on inc. calls
X = DDI call waiting required
Y = Socotel shortened protocol
Z = Calling party control of incoming trunk call (since SSW 805.30)

OUT-OPTS
Outgoing route options PQRST (each 0 = no, 1 = yes)
P = Direct switch through
Q = Break in protection on outgoing calls
R = D button allowed
S = Transit allowed
T = Source identification

<dirout:41;

 ROUTE   UNIT  BSPT  GEN-OPTS      GEN-TONE  CV
 41      4     -     01111100000  243244    3

 INC-OPTS    TONE-AND-DDI-OPTS  TREE  A-QUEUE  OVE      SCNE
 1010110100  010699999          30    16          -       -

 OUT-OPTS  ATF
 00110     0

NO INCOMING DIGIT CONV. ON THIS ROUTE (USE DIDGCO FOR OUTGOING DIGIT CONV.)

   SEQ     BUNDLE
     0       1

You can change your incoming and outgoing options of a route filled with most of the results you found with dirout or maybe your SysManager can help you do it:

CHRTCI : <ROUTE>,<INC-OPTS>,<TONE-AND-DDI-OPTS>
[,[<TREE>][,[<A-QUEUE>][,<BSPT>]]];

CHRTCO : <ROUTE>,<OUT-OPTS>,<ATF>[,<BSPT>];

Just make sure you have a logfile running when you try things out and avoid the peak hours to test your new settings. B4 or after office hours is always preferred.

Good luck
Sophoman

RE: Let's hear some problems and questions people

Thanks for help sophoman, but doesn't seem to work on our system.

We have placed analoge cards in our system, does this have a bearing on how this should work.

Tried everything, even a philips programmer unable to solve problem.

Just to clarify:

we are starting homeworkers, using a rpedictive dialler, we need to be able to transfer the call the dialler makes to the external number that our homeworker is on.  The dialler uses hardware-less extensions to make the calls out.

Hopefully someone will have dealt wtih this situation in the past.

RE: Let's hear some problems and questions people

(OP)
Hi Shaw72,

I have to come back later to you but here a quick reply.

The relation between hardware-less extensions and the external numbers, how are they made ?

direct
follow-me
chflme:0,12345,extnumber;

or

callforwarding
no answer (1 ring)
chcalf:0,12345,extnumber;


check your extensions being follow-me entitled, they should have feature class mark 7 when you use the above follow-me option.

difacm:12345;

L8ter
Sophoman

PS. Just for the time difference, where are you ? Europe, US, Caribbean ?

RE: Let's hear some problems and questions people

Hey sophoman.

Thanks for quick reply.

I am in UK

Trying out suggestion, at present we have tried all possible combinations for transfer, call forward no answer, min allowed on our system is 5 seconds, and not when not reacable.  I have even tried by twinning.

J

RE: Let's hear some problems and questions people

(OP)
Hi Shaw72,

I just remember you enherited the iS3030 system. Some questions about the system.

Do you use the iS3030 also for regular voice communication ?
Is it a single unit or part of a multi-unit network ?
What are your software version and licenses ?
dilics:; (you get all units in a network)
Do you have different routes 4 in and outgoing traffic ?
Did you assign a new number block 4 the hardware-less nrs ?
How do you feed the dialer, with seperate analog ports ?

Some other tests :
If you know your outgoing route you can monitor that route realtime to see if a channel is being occupied at the moment you dial or being dropped :

Display traffic observations of route:
DITRAF:1;
Enter route number:30;

Response:
OBSERVED-ITEM STATIC-DATA
ROUTE OUT ABL NIN TOTAL BCH BCH-NU
 xxx   x   x   x    x    x    x
OBSERVED-ITEM DYNAMIC-DATA
ROUTE UNIT BUSY CONG COBS
 xxx   xx   xx   xx   xx

If you dial one of the hardwareless numbers instead of the dialer, do you connect to the homeworker ?

If not, make yourself an extension in that particular number range and use your mobile phone as the external number. Try it with a hardware address and hardware-less, just to figure out where things go wrong. Dial b4 and after the diversion if possible. Maybe your (new) number scheme need some changes. When using a hardware address (temp.), use diserv:1011,xx,xx; to monitor it b4 the diversion.

Check this one as well to see what dial types you got:
FM primary dialing should be there. DIDIAL:;

DIDIAL : [<DIAL-TYPE>s/r];
If DIAL-TYPE is omitted all dial types will be displayed. Response:
DIAL-TYPE                    ANALYSIS GROUP ANALYSIS TREE
0: Extension dialling             xx      xx
1: Enquiry dialling               xx      xx
2: Operator dialling                      xx
3: Post dialling                          xx
4: Alternative destination dialling       xx
5: FM primary dialling                    xx
6: Pick up destination dialling           xx
7: Executive secretary dialling           xx
8: Overlay time out dialling      xx      xx
9: Overlay continue dialling      xx      xx

L8ter Shaw
Sophoman
Caribbean

RE: Let's hear some problems and questions people

Sorry Sophoman.  I have misled you on this one.

We actually have a Sopho is3000 series.

dilics: shows 01 units with 065 Nr.

ditraf is very helpful.

Company is talking about sending me to cambridge in uk for on site training, think will be very useful, previous telephone system manager got laid off.  I have had no training aprt from a couple of times sitting in with previous looking over shoulder while doing something.

Not very nice I agree, but it's the only way with the busy schedule we have.

The system is split over two boxes in our office, with another two located in each of our other offices the other side of the country.

Due to the rebuild we have lost the other two sites, Philips are supposed to be working on that one as well.

Dialler is software only, has a calling list, which is dialled over a preset number range only.

New numbers are allocated on an ad-hoc basis, where we can fit them in.

We use only mainly one route for all traffic.  The previous IT manager mucked about with routes so much, it buggered the system good and proper.

System is used only for voice & Fax

RE: Let's hear some problems and questions people

(OP)
Hi shaw72,

Sorry to hear you have to learn this the hard way. I was more lucky when I started 10 years ago with some  experienced people around me and smooth working systems to work with. I learned hands-on and followed some training 5 years later.

Try to get a good training if your boss is willing to pay for it. Usually you start with the basic stuff. (Move-Add-Changes, traffic classes, follow me's, etc.) That's nice but probably you want more advanced knowledge with routes, route-tables, analys-trees etc. if your system is not well tuned yet. Strange that the  philips programmer couldn't help you out.

Did you see something with ditraf:1; ?
Did you see your dialer-calls being occupied/dropped?
What route do you have ? several ISDN-2 or ISDN-30

By the way, do you have sysmanager for configuration management available or do you use an OM terminal which is connected directly to the system ?

Would be nice to make your system more visible.
Snoop around in sysmanager if you have it.

If you don't have it you should log your OM-session and you can gather information about licenses, units in your system, shelf lay-out and boards, date & time, exchange-ID and alarms in your system. Maybe you already know a few or maybe not. Display won't harm and be cautions with setting or changing anything.


1. Licenses you already know. They are in the dongle connected to your system. Feel free to use the ? in your commands when you don't get any results.

Display actual License Information and not licensed Items
DILICS : [<LICENSE-NUMBER>][,<UNIT>];
dilics:;   (all licenses of all units)
dilics:,1; (all licenses in unit 1)
Make sure you don't reach or cross the max. amount of extensions. It shouldn't be possible to cross the limit but you never know. (extensions, groupnumbers, etc.) You should get an alarm or a rejection.


2. Display Unit Status
DIUNIT : <UNIT-1>[,<UNIT-2>s/r];
diunit:1; (look from unit 1 to the others)
or
diunit:2; (look from unit 2 to the others)
The display will be continuous and can be aborted
by `Ctrl X'.


3. Overview of your shelves
Display Shelf
which positions are occupied
DISHLF : <SHELF>; (dishlf:1011;)
Response:
SHELF INFO :
SHELF BRD CRT TYPE
xxxx x xx xxxxx
MODULES IN SHELF : BOARD POSITIONS
SHELF BRD CRT TYPE 12345678901234567890123456789
xxxxx  -   xx xxxx X XXXXXXX X


4. Resources of your boards
Display Hardware Configuration
DICONF : <SHELF>[,[<BRD>][,<CRT>]];
Response:
A graphical representation of dependencies with directly related resources. An example of this command for a PM board gives the following:
repeat the command with result of dishlf 1011,3 1011,4 etc.
<DICONF:1011,1;
EXECUTED
*
1011 17 - PM INS
!
1011 1 - BRD INS
!
PCT's ( 1011 1 x )
x = 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15


5. Board Info
Display Boards in Shelf
DIBRDS : <SHELF>,<BRD>;
Response:
BOARD INFO:
SHELF BRD CRT TYPE SUBTYPE MAIN/SLAVE HWTYPE SIGGROUP
 xxxx xx   -   xX    XX      xxxx       xx     xxxx
RESOURCES ON BOARD:
SHELF BRD CRT RESTYPE HWTYPE SIG-GROUP
 xxxx  x   x   xxx      xx    xxxx
 xxxx  x   x   xxx      xx    xxxx     xx
 ....  .   .   ...      ..    ....     ..

You need to consult the list of boardtypes there the Hardware-Type and Signal-Group will tell you what kind of board it is. e.g. ALC-G (analog ext.), DTX-I (digital ext.), DTU-PH (ISDN trunk). Ain't that easy, ah ? Let me know if you don't have it or post the result of your boards.


6.Display Date and Time
DIDATI:;
Response:
When 0000-01-01 +1+ 00:00 is displayed the time is not set with SEDATI or the Clock Generator Boards (CSG/SNS) are not in service.


7. Set Date and Time
SEDATI:<YEAR>,<MONTH>,<DAY>,<DAY-OF-<WEEK>, <HOURS>,<MINUTES>;
If the date does not match the Gregorian calender the command is aborted and the date and time are not changed. If the Clock Generator Boards (CSG/SNS) are not in service the command will execute without an error, but the date and time will not be set.
Note: The date and time on feature phones are updated automatically every 24 hours and after the execution of SEDATI.


8. Display Exchange Identity (and Loaded Sets)
Good to see your software version and country settings.
DIEXID: :<UNIT>[,<REPORT-FORM>[,<SET-TYPE>]];
DIEXID:1;

Response (if parameters REPORT-FORM and SET-TYPE are omitted): When the unit is not known, DIEXID:0; can be entered: 0 means 'own unit'. REPORT-FORM omitted is the same as REPORT-FORM =0 (brief report). In this response CM is always 1 (indicates where the CM is located) and the PACKAGE-ID is y805.xx, in which xx represents the version number of the package and y is 0 for CPU-ME/MT, 7 for CPS and 9 for CCS systems. LEV indicates the level of the package: 0 means no patches. Each patch gives the following letter of the alphabet, starting with A.
COUNTRY# indicates the country number:

Table 10-1 Country Codes.
YEAR-MONTH-DAY +DAY-OF-WEEK+ HOURS:MINUTES UNIT CM PACKAGE-ID LEV COUNTRY# EXCHANGE# ADMIN# USER# 12NC
xx xx xxxx x xxx xxxx xxxx xxxx xxxxxx
xx
COUNTRY COUNTRY# COUNTRY COUNTRY#
Austria 720 France 380
Australia 150 Great Britain 420
Belgium 170 Italy 520
Brazil 200 Luxembourg 630
Switzerland 980 Netherlands 670
Germany 320 Portugal 790
Denmark 300 Sweden 970
Spain 850 South Africa 960
Hungary 450 Rest of the World 000
Far East 022


Last but not least. Always check if you system have generated some major or minor alarms. These 2 have to be taken seriously and being checked if there are any. After being resolved you can clear them. They will return or stay if they weren't resolved.

Display Major Alarm
dimaja:;

Display Minor Alarm
dimina:;

Clear Alarms
clalrm:

Good luck & learn your system
(unfortunately the hard way)
Sophoman

RE: Let's hear some problems and questions people

Cheers for that Sophoman, will get best training poss from Philips.

We use a mixture of Sysman and OM, I use Tabs as well for our reporting.

When I get training, I will get Philips to briefly go over MAC, but my main area of interest is the programming side,, how to set up routes to do specific jobs etc.

Ditraf gave valauable info, but the way the system set up, we only really use one route, so cannot distingush between who calls.

Again thanks for valuable knowledge.

J

RE: Let's hear some problems and questions people

Hi, we have a serious problem with our Sopho iS3000. The clock of our pbx always looses clock synchrony with the  line provider.
Philips then is able to synchronise it remotly, but that always takes some time, we would prefer to do it ourself on the console.
Does someone know the command to restore clock synchrony of the pbx an the line?

thanks!

ekke

RE: Let's hear some problems and questions people

Hi all the new version of pomwiev is ready http://www.hagi-online.org/ and the ias software .
Show72 I have a question..you have a new software of cpu 3000? I work with 810.29, in september i need to install a 3050 and I want try a new pk is possible, in a training you have a new documentation, i have a 2003 q4 ..if you halp me
thanks


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