Approach 97 Printing Crash from XP to network printer HP4050N
Approach 97 Printing Crash from XP to network printer HP4050N
(OP)
The title I guess says it all.
Before I begin - I am not familier at all with Approach - I am a C++ programmer and WinNT/2000 network admin kinda guy.
I am on a customer site and was supposed to be doing some network maintenance - but have been presented with this problem instead. They have just upgraded a bunch of PCs to XP, and on the XP machines Approach crashes when printing to the network printer.
I have tried some of the suggestions mentioned earlier - such as installing a LaserJet Series II printer on the server, using the same port, and then printing to that - however this made no difference. I have tried printing to file - nope, Approach crashes leaving a 0byte print file behind.
I have also tried printing to any other printer on the network - all to no avail.
I have also installed the printer as being on this machine - creating an IP Port to print to - but nope. Changed the driver to LJII - nope.
I then installed it as on LPT1, and printed to file (no printer cable), but no - it still crashed.
So....I got myself a printer cable and installed it locally, using both LJII and the correct drivers. Nope - still crashes.
Any suggestions please?
M.
Before I begin - I am not familier at all with Approach - I am a C++ programmer and WinNT/2000 network admin kinda guy.
I am on a customer site and was supposed to be doing some network maintenance - but have been presented with this problem instead. They have just upgraded a bunch of PCs to XP, and on the XP machines Approach crashes when printing to the network printer.
I have tried some of the suggestions mentioned earlier - such as installing a LaserJet Series II printer on the server, using the same port, and then printing to that - however this made no difference. I have tried printing to file - nope, Approach crashes leaving a 0byte print file behind.
I have also tried printing to any other printer on the network - all to no avail.
I have also installed the printer as being on this machine - creating an IP Port to print to - but nope. Changed the driver to LJII - nope.
I then installed it as on LPT1, and printed to file (no printer cable), but no - it still crashed.
So....I got myself a printer cable and installed it locally, using both LJII and the correct drivers. Nope - still crashes.
Any suggestions please?
M.
RE: Approach 97 Printing Crash from XP to network printer HP4050N
There was a series of cumulative patches for 97. If the latest one is installed then Approach.exe will be dated Oct 97. It's named apfixpak.exe is available from the Free Downloads section at http://www.xpertss.com. It's a zip file, copy it into the Approach program folder and run it with the -o parameter to overwrite existing files; I don't think it fixed any printer problems though.
Paul Bent
Northwind IT Systems
http://www.northwindit.co.uk
RE: Approach 97 Printing Crash from XP to network printer HP4050N
The instances of crashing appeared totally random - sometimes you could print 3 or 4 separate spooled requests without a problem, other times it would bomb out first time & every time.
The problem was solved when we moved to a thin client solution with Approach 97 running on a W2K Terminal Server. The data files and HP8500 drivers still reside on the NT4 server, however the print problem has gone away.
RE: Approach 97 Printing Crash from XP to network printer HP4050N
What finally fixed the problem was going into each print macro and looking at the printer settings. When I did so, the windows printer dialog box appeared. Sometimes, I would have to change the number of copies printed where necessary, but for the most part, I didn't change a thing, I just looked. My guess is that Lotus needed to see what the default printer setting was.
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conceptNEXT.com
[cN]
RE: Approach 97 Printing Crash from XP to network printer HP4050N
It crashes with a Dump on printing Forms or Form Letters. I tried doing what DeMann suggested, but did not work. When printing to a HP OfficeJet G85xi(Local)it will print most of the time but it also has caused a Crash & Dump when it feels like it. Also as info when changing a Form Letter and SAVING it also will cause Crash Dump. However, if I move to a Worksheet and do the save, it will SAVE and NOT crash. Any suggestions?? Thanks, Gary
RE: Approach 97 Printing Crash from XP to network printer HP4050N
If that fails, install a HP LaserJet Series II from Windows and again point it to the 5si share. You'll lose some of the features but it will solve the stability problems.
I don't know a sub for the OfficeJet but I'd check the HP web site for an updated driver.
Unless you're running W98 or earlier, I'd strongly recommend you upgrade Approach to 9.8. And have you installed the latest service pack for A97? Approach.exe is dated Oct 97 after the latest sp is installed.
Form letters always were and still are prone to corruption. If one causes a crash you need to get to it in design view and delete it. When they get really bad they can prevent the apr being opened at all. It's much better to use a regular form with text boxes to simulate a form letter, or a report view if you need more than one page.
Paul Bent
Northwind IT Systems
http://www.northwindit.co.uk
RE: Approach 97 Printing Crash from XP to network printer HP4050N