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No Ring Back when fowarding from Definity ProLogix to Fujitsu F9600

No Ring Back when fowarding from Definity ProLogix to Fujitsu F9600

No Ring Back when fowarding from Definity ProLogix to Fujitsu F9600

I'll try to make this short, sweet and to the point. Any help/suggestions would greatly be appreciated:

1. My company moved last week from LOC A to LOC B, same city.

2. LOC A switch is a Lucent ProLogix G3 system, LOC B switch is a Fujitsu F9600.

3. We are currently fowarding LOC A. handsets to LOC B handsets.

4. LOC A uses Worldcom DID range, which currently foward to LOC B ATT DID Range.

5. Our telecom vendor mapped a courtesy range of DID's we recieved from ATT on LOC B's switch to phantom extensions that mimic what our users had at Loc A, so x2500 at Loc A fowards to Loc B's x2500 (phantom extension mapped to a Real courtesy DID)

6. We fowarded all phones at Loc A to a relevant courtesy DID, pointing to LOC B's switch. It works!!

The issue is; the caller is not getting a ring back signal when calling any of the fowarded DID extensions, just dead air until someone at Loc B picks up the phone, or the number rolls into voicemail..

ANy sugegstions, comments, or even SOLUTIONS wouild be great.

Thank you!!


RE: No Ring Back when fowarding from Definity ProLogix to Fujitsu F9600

Altura Communication Solutions (www.alturacs.com) has a software package that allows an F9600 and an Avaya PBX to operate seemlessly in the same network.
This is the best solution to the problem you're currently having.

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