×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

hold disconnect problem

hold disconnect problem

hold disconnect problem

(OP)
Anyone experience this problem with the IP Office.

A call comes in on a loop start line.  Rings at an extention.  The extension answers and puts the caller on hold.  The caller hangs up and the held call stays on the system and ties up the trunk port.

The monitor mode shows this call still held, yet the trunk line is free up on the telco side.

Try it and see if this happens on your systems.

Let me know if anyone sees the same thing as I do.

I do not suspect the trunk, as I also used an analog extension off a Definity switch to simulate the problem in the office and it did the same thing.

Any ideas..

Thanks
Netcon1

RE: hold disconnect problem

Check to make sure you have the latest code running: 1.3 has a number of improvments and one handles your problem, I think.

RE: hold disconnect problem

(OP)
Thanks dbendell

It is the latest 1.3 (32)

Try it on your systems and see if you have the same issue.

Netcon1

RE: hold disconnect problem

I am running 1.3(32). Mine is working fine on disconnect both CO line and using a Legend Analog port as a line to the IP Office.

RE: hold disconnect problem

(OP)
Thanks for your input wspence

Netcon1

RE: hold disconnect problem

I had that problem with a 406 about 3 months ago.  It ended up that Verizon's CO was not sending enough of a disconnect signal to get the trunk to drop.  Also make sure you have the trunk port modules grounded.  

Just a thought

heykid26

RE: hold disconnect problem

Make sure that you are running the latest version 1.3.32.  I had the same problems before upgrading.  This was a bug in the earlier versions.

RE: hold disconnect problem

(OP)
Thanks for the help.

I will keep you posted.

Netcon1

RE: hold disconnect problem

I installed a system with 60 single line phones at site
A and 20 single line phones at site B and have constantly experienced the lines locking up.  THe systems are tied together through the WAN ports.  About once a week the call status will show trunks on hold for sometimes over 3000 minutes.  THis us usually found on Monday morning.  
Havent found a fix yet.  

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close