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Messages auto-deleting

Messages auto-deleting

Messages auto-deleting

(OP)
Two weeks ago, the user had several hundred sent items, and her incoming mail was either in her in box or was in the cabinet.   Last week it disappeared.  She has about 20 items in her Sent folder, all from the 18th or later.   I've checked rules, cleanup, and filters.  This has now happened to 3 different users.  Any ideas of what could cause mail to vanish?   How to keep it from happening?  How to get it back?  Any help is appreciated!

RE: Messages auto-deleting

Check the trash settings.

RE: Messages auto-deleting

(OP)
Thanks, but I already did.   I've checked every setting under Options for that user.

RE: Messages auto-deleting

You need to look in NWAdmin (under the PO I think) for any regularly scheduled events which might be expiring/reducing sent items.

RE: Messages auto-deleting

Did you check their Archive? I'm sure you did but no one mentioned it yet.

There is a known bug if they have auto-archive checked for mail and auto-delete checked for appointments (and vice versa). You may want to look at the cleanup options one more time.

Mark Nielsen

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