I agree, the "voice help" is great...and tech support is VERY good. The system does not have "advanced" features that are easy to figure out...but for the money a GREAT value. T1 capability, PRI, Caller ID, voicemail. For a small office with analog lines, there is a lot of value in that little box. (caller ID, Auto Attendant, very good/friendly voicemail).
-Gene
gene@phoneguys.net