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Status seems to change by itself

thread714-379071

Status seems to change by itself

Status seems to change by itself

(OP)
Help!

When a ticket reaches any of the alert stages that have been set, the system seems to change the ticket status to "Resolved", regardless of the current status applied!

Any ideas why this change is invoke...even automatically?

Thanks

birklea ~©¿©~ <><
I know what I know...don't presume that I know what I don't! Smithism!!!

RE: Status seems to change by itself

You are talking about the problem.status - field?

Are you using SC 3, 4 or 5?

Bye from Germany..
Frank

RE: Status seems to change by itself

(OP)
This is versoin 3.0 and I think it relates to the Alert triggers. When the trigger is reach for any of the alert stages, it seems to change the problem.status to "Resolved".

Do you know why/how the system is changing the status?

birklea ~©¿©~ <><
I know what I know...don't presume that I know what I don't! Smithism!!!

RE: Status seems to change by itself

Check your schedule - file.
Is there the problem status "RESOLVED"??
for the planned updates?

Bye from Germany..
Frank

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