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Raising an email macro

Raising an email macro

Raising an email macro

I currently have macros which are successfully emailing people based on the state of a job ticket.

For instance I have:

total.pages in $L.new=1 and assignment in $L.new="XYZ"

This works a treat for new tickets but here's my latest problem. We have now added a new field to a ticket called Reassignment (bet you can't guess what that's for?). Yep, if a ticket already exists, and is reassigned to a new group, I would like for a macro to send an email to the new group to notify them that they are now responsible for the ticket.

I'm thinking this is acheived like this:

total.pages in $L.new>1 and Reassignment in $L.new="XYW"

But I'm not sure, because the ticket is no longer a new ticket.

Can anyone suggest how I identify the ticket as "Not a new" ticket and what is the total.pages telling me?



birklea ~©¿©~ <><
I know what I know...don't presume that I know what I don't! Smithism!!!

RE: Raising an email macro

total.pages will tell you the number of updates.

What I've done to notify on reassignment is this:

Created a field called send.email
In formatcontrol, set send.email to false on display
In formatcontrol, set send.email to true if the assignment group has changed (in formatcontrol, you can use $file0 like $L.old to do comparisons)
Use a macro to send the message if send.email is true.

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