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problem.status issues!

problem.status issues!

problem.status issues!

I have a small problem that I wondered if you might be able to provide a simple answer?

In any problem ticket, is a field called "problem.status", which obviously holds the state of the ticket at any given time i.e. "Open", "Closed" etc. One of the options available for the user is to choose "Resolved" as a problem.status.

In my inboxes, I have added a value to the query to force only tickets that are not "Resolved" to display. My code looks like this:

(flag#true) and problem.status~="Resolved"

The trouble I am having is that if a user opens their problem queue, they still have tickets that say "Resolved". Have I done something wrong, or am I missing something out?


birklea ~©¿©~ <><
I know what I know...don't presume that I know what I don't! Smithism!!!

RE: problem.status issues!

Check which inbox a user is viewing when they open their problem queue (that's in the problem profile).  Make sure that inbox is one of the ones you modified.

Try switching inboxes in a queue to see if that part works.

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