In any problem ticket, is a field called "problem.status", which obviously holds the state of the ticket at any given time i.e. "Open", "Closed" etc. One of the options available for the user is to choose "Resolved" as a problem.status.
In my inboxes, I have added a value to the query to force only tickets that are not "Resolved" to display. My code looks like this:
(flag#true) and problem.status~="Resolved"
The trouble I am having is that if a user opens their problem queue, they still have tickets that say "Resolved". Have I done something wrong, or am I missing something out?
birklea ~©¿©~ <><
I know what I know...don't presume that I know what I don't! Smithism!!!