Hi, Is there someone out there that can explain how an Aspect agent could be on an ACD call talking and be in wrapup at the same time. The agent status show Multi on the status screen and if you look at the agent in detail on the status screen they show as being on an ACD call in ACD1 and in wrap on out1 or out2. How can they stay in a wrap up state while on a call? If they go to ready to take a call or release or outside line 1 or 2 they should bounce out of wrap state. Right?
Red Flag Submitted
Thank you for helping keep Tek-Tips Forums free from inappropriate posts. The Tek-Tips staff will check this out and take appropriate action.
Reply To This Thread
Posting in the Tek-Tips forums is a member-only feature.