×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Jobs

Unable to save records in .wav format

Unable to save records in .wav format

Unable to save records in .wav format

(OP)
Hi

I have Nice Logger version 8.8.I'm unable to save recordings in .wav format.the query applications gives error "No audio for call - 2311".But i'm able to save the same recording in .aud ( nice propriety format).The workstations are windows XP.

ash

RE: Unable to save records in .wav format

Well, this isn't something I have ever encountered, however i DO know that NICE generally isn't very fond of Microsoft's latest monster, a.k.a: Windows XP !

Im thinking that this is most probably a bug, or something that NICE haven't noticed before releasing the software... however if you contact them you might find that they have released an update to counteract this.  Failing that, it's possible that some other users on here may be able to help.

One other thing I have just thought of though... Check the user's security Permissions and ensure that "Save/Email Audio" and "Local Play" and both checked.  This enables users to Save Audio on the local machine / LAN - it's possible that if this is not checked the .wav format is not available.

If that isn't the problem, then sorry I can't be of any further assistance.

Regards,
Chris Lynch
NICE Administrator
mailto:chris.lynch@teletech.com

RE: Unable to save records in .wav format

hi,

is it possible to progrmatically retrieve voice files from the logger!!.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close