Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Call Centre Software question

Call Centre Software question

Call Centre Software question

We have a call centre using firmware imbedded eproms on DOS emulated through Procomm to CSR terminals. we need to be able to input an 'event' into our software [done all the time] for 12:10 AM. Trouble is the system uses military time and WILL NOT take 00:10 nor 0:10 nor :10 nor 24:10.

In nine years we 've never had to input a time during this hour so have never run up against this.

Does anyone have any ideas??

RE: Call Centre Software question

Have you tried inputting without the colon, or adding a seconds entry with or without the colon?  (001000 or 00:10:00)  

Not sure exactly how that would work with your scenario, but the Aspect tends to like its numbers without formatting.

RE: Call Centre Software question

Thanks for your response. Turns out that the system back itself up between midnight and 1 AM therefore nothing else can be scheduled during that time period.

Thanks again

RE: Call Centre Software question

Gotcha, I misunderstood your original message and was not considering that you were scheduling an event for that time.  I thought you were trying to access or write a record based on that time.
The backup will definately kill you.  Once it starts, all db tables are locked down (except for what the acd writes itself).  We occasionally have problems if the backup takes too long and causes our reports scheduled for 2:00 am not to run.

RE: Call Centre Software question

I can see how you would have misunderstood me - I didn't word my original post very well. I know what you mean about backups running too long - I've had to revise the start time for a scheduled 'purge' jobs that never started because the backup time was too long.

This can get dicey if the storage room is limited.

Thanks again.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close