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Call Centre Software question

Call Centre Software question

Call Centre Software question

(OP)
We have a call centre using firmware imbedded eproms on DOS emulated through Procomm to CSR terminals. we need to be able to input an 'event' into our software [done all the time] for 12:10 AM. Trouble is the system uses military time and WILL NOT take 00:10 nor 0:10 nor :10 nor 24:10.

In nine years we 've never had to input a time during this hour so have never run up against this.

Does anyone have any ideas??

RE: Call Centre Software question

Have you tried inputting without the colon, or adding a seconds entry with or without the colon?  (001000 or 00:10:00)  

Not sure exactly how that would work with your scenario, but the Aspect tends to like its numbers without formatting.

RE: Call Centre Software question

(OP)
Thanks for your response. Turns out that the system back itself up between midnight and 1 AM therefore nothing else can be scheduled during that time period.

Thanks again

RE: Call Centre Software question

Gotcha, I misunderstood your original message and was not considering that you were scheduling an event for that time.  I thought you were trying to access or write a record based on that time.
The backup will definately kill you.  Once it starts, all db tables are locked down (except for what the acd writes itself).  We occasionally have problems if the backup takes too long and causes our reports scheduled for 2:00 am not to run.

RE: Call Centre Software question

(OP)
I can see how you would have misunderstood me - I didn't word my original post very well. I know what you mean about backups running too long - I've had to revise the start time for a scheduled 'purge' jobs that never started because the backup time was too long.

This can get dicey if the storage room is limited.

Thanks again.

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