ATA will not use prime line ATA will not use prime line natcomis (MIS) (OP) 26 Jul 02 11:12 I set up an ATA to use the pool A as the prime line. No mater what I do i always have to dial 9 for outside line. This is a fax and i don't want to have to dial a 9. How can I fix this? RE: ATA will not use prime line Belltek (TechnicalUser) 26 Jul 02 11:33 Set up the extension associated with the ATA for a Hotdial (External) and program the external number to dial to be Feature 78 (Pause). RE: ATA will not use prime line natcomis (MIS) (OP) 26 Jul 02 11:47 How do I program a Feature 78 from the fax? RE: ATA will not use prime line executone (Programmer) 26 Jul 02 12:15 You need to set ATA DN to Hotline. Hotline selects whether a telephone will be dialed automatilly when reciever is lifted. Programed in capabilities under terminal and sets.Good Luck!! RE: ATA will not use prime line hawkflorida (TechnicalUser) 26 Jul 02 13:10 Executone is correct. Here is an additional way to do it using routes and desticodes.Scenario: A customer has a Norstar® MICS 4.1 system. This customer has a fax machine attached to the MICS via an ATA. When faxing out of the system they use a line access code of 9 and then the desired recipient telephone number. They want to simply dial the number without dialing the access code when faxing.Solution: 1. Under Services, build a Route and point it to a Pool Group. Then build a Destination Code and point it to the Route.2. Under Terminals & Sets/Line Access change PRIME LINE: NONE to INTERCOM for the analog station.3. Under Terminals & Sets/Capabilities change HOTLINE:__ to be EXTERNAL, then HOTLINE DIGITS DIALED OUT: to be the Destination Code in step 1 and then change the USE LINE:__ to be USE ROUTING TABLE.4. Give the station in question Line Pool Access to the Pool Group in step 1. firstname.lastname@example.org RE: ATA will not use prime line natcomis (MIS) (OP) 26 Jul 02 14:11 Well I got it to wrok, don't really understand how...but oh well it works. Thanks alot for everyones help.