Service Observe and Cool Edit

sk1053 · Jun 8, 2002

Currently calls are service observed in the call centre I support periodically. I am trying to output the conversation from a 8410D phone via the headset adaptor 500AM to the soundcard of a PC and record it by using call COOL EDIT. There is an AUX port to hook up a soundcard but I not sure what the specs of cable are. HAs anybody else tried doing this?

Thanks

VLG711 · Jun 10, 2002

I've only done this with a callmaster 4. I built a Recording Interface Module which takes the audio feed from one pair of the line cord. If this can help I can tell you how to do it. The only way that I know of to use the AUX jack in an 8410 is to really modify the phone. I've found this company that sells the boards.

http://www.starcom-inc.com/lu/mi8400/mi8400p1.html

I will look into using the head phone with a sound card.

VLG711

sk1053 · Jun 10, 2002

Thanks

Well I hooked up the headset port of a 6424D+ to the soundcard and got the output working. One problem is the background noise. There is interference and I'm not sure if its the soundcard generating it or the phone. I used the Cool Edit plugin to remove the noise but it makes the voices a tinny. I think if I could isolate where the interference is coming from then it would work well.

sk1053 · Jun 10, 2002

to correc the lat post - the voices or conversations sound tinny due to the filter

sk1053 · Jun 10, 2002

to correct the last post - the voices or conversations sound tinny due to the filter

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Service Observe and Cool Edit

sk1053

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VLG711

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sk1053

Technical User

sk1053

Technical User

sk1053

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