Please be kind to this humble newbie admin. I'm having trouble tracking down where callers get routed when they press 0 when hearing the greeting for a specific subscriber. Details:
For most subscribers, pressing 0 transfers the caller to the system-parameters features:Covering Extension. But on one particular subscriber (the extension is x-ported and covers to a coverage group), pressing 0, when hearing the greeting of the mailbox, transfers to the greeting of another mailbox. It's a generic mailbox with a generic greeting that sounds like several we have, so I can't tell the subscriber in question.
Any advice greatly appreciated.
For most subscribers, pressing 0 transfers the caller to the system-parameters features:Covering Extension. But on one particular subscriber (the extension is x-ported and covers to a coverage group), pressing 0, when hearing the greeting of the mailbox, transfers to the greeting of another mailbox. It's a generic mailbox with a generic greeting that sounds like several we have, so I can't tell the subscriber in question.
Any advice greatly appreciated.
