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Remedy Integration Help.

thread773-285849

Remedy Integration Help.

Remedy Integration Help.

(OP)
Hi,

I wanted to understand the different options of integrating to Remedy ARS.  Is there somebody in the forum to help me understand and proceed?

you may reach me at isngc@hotmail.com

thanks
iyersundi

RE: Remedy Integration Help.

Sorry for the late reply...
What, specifically, are you trying to do?

Remedy has a couple API options, C and Java, depending on the Remedy version you have the Java option may/may not exist.

Another example, some SNMP products (Spectrum, HP-Openview) have Remedy modules (using the APIs) to integrate without any development.

Also, Remedy usually sits on top of an RDBMS database.  You can get at the data that way, albeit cumbersome.

There are also some 3rd party packages that are designed to integrate with Remedy for very specific functions (paging, ticket creation, etc.)

Describe what you are attempting and I might be able to give you better advice.

Tom

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