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Change extension for phantom user

thread690-273440

Change extension for phantom user

Change extension for phantom user

(OP)
There is an extension conflict with a DNIS 1055 and Extension 1055 used for Phantom user? How could I change the extension 1055 for Phantom user to some other extension available in the G3si and keep that extension for the DNIS?

RE: Change extension for phantom user

Sure, change the incoming call handling treatment to redirect the DNIS to another extension. You may want to change the outgoing ANI as well...cha isdn pubu..or say no to sending station specific ani.

Rob

RE: Change extension for phantom user

The extensions on my switches that are listed as phantom users are the call park extensions on the console. You could change those on the CHANGE CONSOLE screen. The field name is COMMON SHARED EXTENSION STARTING XXXX COUNT X. If your extension 1055 is in this range you could possibly change these extensions to another range of numbers. There may be other extensions that show as phantom users but I am not aware of them. I hope this helps.

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