Attendant Console and Voicemail
Attendant Console and Voicemail
(OP)
Is there some way to give the receptionist at the attendant console her own extension and voicemail? I have tried creating extensions (forwarded to console) with voicemail but because it is the console it never rolls over to the coverage. I thought about setting up a bridged appearance to her extension but it doesn't look like you can do this on a console either.
RE: Attendant Console and Voicemail
RE: Attendant Console and Voicemail
- Create a new unique Ext. and make it an X-Port.
- Create a Coverage Path as follows:
Point 1: Attd Point 2: (Audix Hunt Group)
- Point your new Ext. to this Coverage Path
- Place an Aut-Msg-Wt button on an available Console button
to indicated a new Audix msg. for this Ext.
- Create Audix mailbox for new Ext.
Use:
When a call is placed to the users new personal Ext. it will ring the Console. The users name will display so that it can be identified and/or answered differently/personally.
If the call is not answered it will then follow coverage to the new Ext.'s mailbox and activate the Aut-Msg-Wt light.
Hope this helps!