Message Lamp problems using diferent Voice Mail System
Message Lamp problems using diferent Voice Mail System
(OP)
I'm having problems with message indicator on my phones no matter if digital o analog. My system is a Definity G3v8i.02.0.034.5 and I'm using different Voice Mail system called Key Voice and a Calista as a bridge between PBX and the Voice Mail system.
I think it's a signaling problem because I can turn on/off the indicator manually but not the VM, this was working before and we had to move to a different cabinet the ports/extensions that connect the VM.
Any suggestion ?
CELE1
I think it's a signaling problem because I can turn on/off the indicator manually but not the VM, this was working before and we had to move to a different cabinet the ports/extensions that connect the VM.
Any suggestion ?
CELE1
RE: Message Lamp problems using diferent Voice Mail System
Thanks
Chris
RE: Message Lamp problems using diferent Voice Mail System
If this is the case, either use the command "clear amw all ext" for each of the ext that have the MWI locked on, or find the port that the Voicemail used to use to activate and deactivate and dial the fac + ext (where fac is the LWC deactivate code).
RE: Message Lamp problems using diferent Voice Mail System
The problems come when the VM tries to switch on/off the indicators of stations in the other PBX, the problem I presume is not the VM, I'm still believing it's something related to signaling between the 2 PBX, because we can manually turn on/off the indicators being at one location, but I can not do this remotely from one location to another station from the other one and viceversa, the Voice Mail does switch the WMI just for all the stations from it's location.
RE: Message Lamp problems using diferent Voice Mail System
Look for the Intuity Audix handbooks, they must be downloadable somewhere. I followed the guidelines for the switch integration using (ISDN) DCS-Link. And got it all working. With the feature acces code (our standard *40) I'm able to turn the MWI on on a station in another city.
When you know to find the right books it isn't very hard to setup.
Hope this helps..
John
RE: Message Lamp problems using diferent Voice Mail System
We can use other FAC's between stations from one loctaion to other like fordwaring and some others but no the FAC for switch the MWI between locations.
Any tip?
Thanks
RE: Message Lamp problems using diferent Voice Mail System
Tomorrow at work I will post the programming we did for the link. At first we were able to make a phonecall between both sites without a problem. But when tracing the trunk we saw a message that when using voicemail the AUDIX wasn't available and with the MWI FAC we got a busy tone.
John
RE: Message Lamp problems using diferent Voice Mail System
The problem was solved just rebooting the PBX.
We just configured the trunk using same parameters as follows:
Signaling Mode:ISDN-PRI
Interface: Network
Line Coding: hdb3
Using DCS
The only change we made was change "Primary D-Channel" to different port
Cheers