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Call Info 1
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Phoneman2,
Good deal, I found that it was set to none, but it won't let me turn it to anything because nothing is turned on. I found the system feature where I need to select CMA release...when I try to pick the one I want to use it says that I need to busyout MIS. What is MIS and what is stop working if I busy that out?
Thanks a bunch for the help...
jbrusie@yahoo.com
Good deal, I found that it was set to none, but it won't let me turn it to anything because nothing is turned on. I found the system feature where I need to select CMA release...when I try to pick the one I want to use it says that I need to busyout MIS. What is MIS and what is stop working if I busy that out?
Thanks a bunch for the help...
jbrusie@yahoo.com
I found this on page 9 I think
CALL MANAGEMENT SYSTEM
Adjunct CMS Release:
ACD Login Identification Length: 4
BCMS/VuStats Measurement Interval: half-hour
BCMS/VuStats Abandon Call Timer (seconds): 10
Validate BCMS/VuStats Login IDs? n
Clear VuStats Shift Data: on-login
Remove Inactive BCMS/VuStats Agents? n
BCMS VECTOR DIRECTORY NUMBER REPORT
Switch Name: Florida CMC V9 Date: 7:15 pm THU APR 25, 2002 VDN: 750
VDN Name: Main Greeting ENG or SPN ?
Acceptable Service Level: 20
AVG AVG AVG CALLS % IN
CALLS ACD SPEED ABAND ABAND TALK/ CONN FLOW BUSY/ SERV
OFFERED CALLS ANSW CALLS TIME HOLD CALLS OUT DISC LEVL
2 0 1:17 1 0:10 0:00 1 0 0 0
0 0 0:00 0 0:00 0:00 0 0 0 0:00 0 0:00 0:00 0 0 0
1 0 0:58 0 0:00 0:00 1 0 0 0
0 0 0:00 0 0:00 0:00 0 0 0
0 0 0:00 0 0:00 0:00 0 0 0
9 0 0:23 1 0:17 0:00 1 7 0 0
----------- ----- ----- ----- ----- ----- ----- ----- ----12 0 0:53 2 0:14 0:00 3 7 0 0
Do you have CMS server? or just BCMS
Wisdom is Knowledge
that is Shared
Thanks All Phoneman2
CALL MANAGEMENT SYSTEM
Adjunct CMS Release:
ACD Login Identification Length: 4
BCMS/VuStats Measurement Interval: half-hour
BCMS/VuStats Abandon Call Timer (seconds): 10
Validate BCMS/VuStats Login IDs? n
Clear VuStats Shift Data: on-login
Remove Inactive BCMS/VuStats Agents? n
BCMS VECTOR DIRECTORY NUMBER REPORT
Switch Name: Florida CMC V9 Date: 7:15 pm THU APR 25, 2002 VDN: 750
VDN Name: Main Greeting ENG or SPN ?
Acceptable Service Level: 20
AVG AVG AVG CALLS % IN
CALLS ACD SPEED ABAND ABAND TALK/ CONN FLOW BUSY/ SERV
OFFERED CALLS ANSW CALLS TIME HOLD CALLS OUT DISC LEVL
2 0 1:17 1 0:10 0:00 1 0 0 0
0 0 0:00 0 0:00 0:00 0 0 0 0:00 0 0:00 0:00 0 0 0
1 0 0:58 0 0:00 0:00 1 0 0 0
0 0 0:00 0 0:00 0:00 0 0 0
0 0 0:00 0 0:00 0:00 0 0 0
9 0 0:23 1 0:17 0:00 1 7 0 0
----------- ----- ----- ----- ----- ----- ----- ----- ----12 0 0:53 2 0:14 0:00 3 7 0 0
Do you have CMS server? or just BCMS
Wisdom is Knowledge
that is Shared
Thanks All Phoneman2
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- #7
CALL MANAGEMENT SYSTEM
Adjunct CMS Release:
ACD Login Identification Length: 0
BCMS/VuStats Measurement Interval: hour
BCMS/VuStats Abandon Call Timer (seconds): 10
Validate BCMS/VuStats Login IDs? n
Clear VuStats Shift Data: on-login
Remove Inactive BCMS/VuStats Agents? n
Is how mine is set up. I don't know the answer to your CMS server or BCMS question. I looked in the "display system-parameters customer-options" and there are "n" next to everything but the vectoring info...I wonder if I don't have it all turned on...
Thanks for all the help...
Adjunct CMS Release:
ACD Login Identification Length: 0
BCMS/VuStats Measurement Interval: hour
BCMS/VuStats Abandon Call Timer (seconds): 10
Validate BCMS/VuStats Login IDs? n
Clear VuStats Shift Data: on-login
Remove Inactive BCMS/VuStats Agents? n
Is how mine is set up. I don't know the answer to your CMS server or BCMS question. I looked in the "display system-parameters customer-options" and there are "n" next to everything but the vectoring info...I wonder if I don't have it all turned on...
Thanks for all the help...
To see if you have it (BCMS) turned look at your System-par Customer-options screen
display system-parameters customer-options Page 4 of 7
CALL CENTER OPTIONAL FEATURES
Call Center Release: 8.3
ACD? y
Reason Codes? y
BCMS (Basic)? y
BCMS/VuStats LoginIDs? y
Service Observing (Basic)? y
BCMS/VuStats Service Level? y
Service Observing (Remote/By FAC)? y
Call Work Codes? y
Service Observing (VDNs)? y
CentreVu Advocate? n
Timed ACW? y
TMF Feedback Signals For VRU? n
Vectoring (Basic)? y
Expert Agent Selection (EAS)? y
Vectoring (Prompting)? y
EAS-PHD? y
Vectoring (G3V4 Enhanced)? y
Forced ACD Calls? n Vectoring (ANI/II-Digits Routing)? y
Lookahead Interflow (LAI)? n Vectoring (G3V4 Advanced Routing)? y
Multiple Call Handling (On Request)? y Vectoring (CINFO)? n
Multiple Call Handling (Forced)? y Vectoring (Best Service Routing)? n
Wisdom is Knowledge
that is Shared
Thanks All Phoneman2
display system-parameters customer-options Page 4 of 7
CALL CENTER OPTIONAL FEATURES
Call Center Release: 8.3
ACD? y
Reason Codes? y
BCMS (Basic)? y
BCMS/VuStats LoginIDs? y
Service Observing (Basic)? y
BCMS/VuStats Service Level? y
Service Observing (Remote/By FAC)? y
Call Work Codes? y
Service Observing (VDNs)? y
CentreVu Advocate? n
Timed ACW? y
TMF Feedback Signals For VRU? n
Vectoring (Basic)? y
Expert Agent Selection (EAS)? y
Vectoring (Prompting)? y
EAS-PHD? y
Vectoring (G3V4 Enhanced)? y
Forced ACD Calls? n Vectoring (ANI/II-Digits Routing)? y
Lookahead Interflow (LAI)? n Vectoring (G3V4 Advanced Routing)? y
Multiple Call Handling (On Request)? y Vectoring (CINFO)? n
Multiple Call Handling (Forced)? y Vectoring (Best Service Routing)? n
Wisdom is Knowledge
that is Shared
Thanks All Phoneman2
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