Goto Cover
Goto Cover
(OP)
I am not sure what I did, but the "goto cover" button on all of our phones no longer work. Where do I begin to track down this problem?
I do have a button assigned for it, but when pressed does nothing.
Chefboy
I do have a button assigned for it, but when pressed does nothing.
Chefboy
RE: Goto Cover
RE: Goto Cover
What else can I try?
Chefboy
RE: Goto Cover
SEND ALL CALLS OPTIONS
Send All Calls Applies to: station
Auto Inspect on Send All Calls? n
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Thanks All Phoneman2
RE: Goto Cover
Chefboy
RE: Goto Cover
goto-cover forces the calling party's call to the coverage point administered on the called party's station, for example, when the calling party doesn't wish to wait for the called party (an inside user) to answer.
Conversely, send-calls is used by the called party to send the calling party to coverage (i.e. voice mail), when the called party doesn't wish to answer the call in person.
This means that pressing the goto-cover button will do nothing, unless you're actively calling another inside user with a coverage path assigned to their station.
If goto-cover doesn't work in this scenario, then I would expect that normal coverage for the same called party wouldn't work either - try calling the same number and see if it goes to cover normally - and you should troubleshoot the individual station, coverage point if a path has been administered, or device or service that the path is routing to.
RE: Goto Cover