Cannot process calls on a MICS 5.0 PRI

Question

Cannot process calls on a MICS 5.0 PRI

norstarpro (Vendor)

(OP)

12 Apr 02 20:55

Scenario:

Client has a MICS 5.0 (recently upgraded from 4.0) with a Fractional PRI. They have 15 provisioned channels.
Client also has a NAM 4.0 - 8 channel fiber.

I am able to receive calls on all DID numbers with NO problem. All target lines are working perfectly on inbound calls.
I DO NOT HAVE a business name entered.
I DO HAVE the routing table built properly.
I DO HAVE the PRI configured properly.

Problem #1
When attempting to place an OUTBOUND call, the calls will not process. There is NO error message from the Norstar. Only dead air. IO have the release reasons turned to simple and am not receiving any release details.

The weird thing is... when using the "Remote Set Tool", I am able to dial 9 + area code + number and successfully complete a call EVERY TIME!!! I can call ANY number using the Remote Set Tool through the FastRAD. However, no calls can be completed using a Norstar set...

Problem # 2
When calling the clients main number, I get the automated Attendant, as programmed. I can then enter an extension number and get the extension to ring. On a NO Answer situation, the call also successfully rolls into the personal mailbox.
Here is the issue... When I call a DID number, the calls never roll into voice mail. I have the target lines setup to Ring Only which will ring in on the intercom keys..
Why does the AA transfer roll into voice mail and the DID calls will not.... Baffling!!!!

OK Guys... I am not feeling much like a Norstar Pro tonight.. so.. any help would be greatly appreciated...

Dave McCall
Norstarpro

jerryreeve (Vendor) · Answer 1 · 2002-04-14 00:46:41

Dave,
Since it is a Fractional PRI did you go in manually and set channels from 15 thru 23 to PRI-B so your calls don't hit the PRI-A Pool higher numbered channels?
Did you enable pool PRI-A on each set? (sounds like you did).
on the V-mail:
what is the target line's prime set? I usualy set it to the ext for the target?
Do you have two intercom appearances on the sets?

When you figger out what is making the voice mail answer the way it is now please let me know, I had a customer that had asked me if it was possible.

JerryReeve
Communications Systems Int'l
com-sys.com

DueE (TechnicalUser) · Answer 2 · 2002-04-16 12:47:13

I agree with Jerry on all accounts. What's different between the RAD station and all the rest? Is the RAD station using a PRI channel when it outdials? Problem #2, is DRT on? If the prime set on the target lines are other than the set they ring on, the calls may be getting recalled.
Interesting problems, keep posting.
DueE

mayfurd (Vendor) · Answer 3 · 2002-04-16 16:23:35

I have done a couple of PRI cuts where I had the same outdial symptom...... the fix was to go to "Link Status" under the Maintenance heading and disable link status on the channels that are not being used. I assume you "de-provisioned" the un-used channels already.

Steve Roberts
Smoky Mountain Telecom

mroberts (Vendor) · Answer 4 · 2002-04-17 15:38:48

There is a patch that must be installed on the NAM in order to make the FNA condition work correctly. This only happens when you have a NAM with MICS 5.0. If you email me, I will send you the patch.

Also, there is a problem with 5.0 WI 6.00 when an end user makes a call out, it won't ring at all in their ear, they won't hear anything until someone picks up on the other end. we got this info off of ITAS. We've been able to correct this by replacing the SW with the latest version of 5.0. Perhaps this is what's happening with you??
Take Care,
MRoberts
mroberts@americaii.com

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Cannot process calls on a MICS 5.0 PRI