PROGRAMMING MANUAL NIGHT SERVICES
The following settings will enable the attendant (receptionist) to answer all calls during the day, these calls will ring at this station until answered. At night the attendant will press the NIGHT SVC button and the AA will then answer the lines.
ENTER THE TELEPHONE SYSTEM PROGRAMMING
Note: All incoming lines should appear and ring at the attendant station.
TERMINALS & SETS
Select NEXT to SERVICES, show, RINGING SERVICES, show, RINGING GROUP, show. Enter 01 for the Ringing Group. Press SHOW. At the SHOW SET prompt select SCAN. If any extension such as default 221 is ASSIGNED you must UNASSIGN it. Then Press FIND. At the SHOW SET prompt enter the first station port of the voicemail. Do not assign any other ports, just the first port. This can be found by enter FEATURE 985 which displays the first voicemail port.
Go back to RINGING GROUP and NEXT to SCHEDULE: NIGHT, and select SHOW.
Service should be set to MANUAL (The default is OFF). Then press NEXT to TRUNK ANSWER makes sure it is set to YES.
Then select HEADING and return to SERVICES and SHOW. Press NEXT to COMMON SETTINGS, press SHOW. At the prompt CONTROL SET, select SHOW. Make sure that the Control Set for each line is set to the extension you want to have the night button.
Then go to the control extension. Press FEATURE * 3, press an available button, dial the night service FEATURE 871.
FLASH PROGRAMMING
Note: the greetings should be recorded and assigned to the table as you wish.
Feature 983 and log in. Go to AA then LINES. SHOW the line 001. Then press TABLE, then RINGS. Make sure each line is set to 0 rings.
Then go into Feature 982 and log in using OPERATOR as the password. ATTENDANT AVAILABLE: Y, BUSINESS OPEN: Y, ANSWER LINES: N, ATDT (none), change this to the attendant extension.
If you would like the Auto Attendant to pick up unanswered lines during the day you will need to set the DRT (delayed ring transfer) TO PRIME to YES and the PRIME SET to the first port of the voice mail as per the following instructions.
TELEPHONE SYSTEM PROGRAMMING
FEATURE **266344
Password = 266344
TERMINALS & SETS
NEXT to SYSTEM PROGRAMMING, SHOW. Press NEXT to FEATURE SETTINGS, SHOW. Then press NEXT to DRT to PRIME. Set to (Y)es. Press NEXT and set the DRT Ring Delay.
Use your header button to back up to TERMINALS & SETS. Press NEXT to LINES, SHOW. Show line 001. TRUNK LINE DATA, SHOW. Press NEXT to PRIMESET: 221. Change the PRIMESET to be the first port of the voice mail. You will need to change the PRIMESET on each of the lines individually.
Now outside calls will ring the attendant’s phone. In the event that the attendant cannot pick up the call within the ring parameter set in DRT to prime, the AA will then answer the call. At night when the attendant leaves, they will press the previously programmed Night Service button and the lines will be answered immediately by the automated attendant.
